AI Responsibly with ndMAX
La mayoría de los entornos empresariales, en particular aquellos que han existido por un tiempo, tienen procesos profundamente arraigados que, cuando se administran adecuadamente, pueden proporcionar una gran cantidad de historia y significado para la organization. Pero recopilar y almacenar conocimientos sobre estos procesos simplemente no es suficiente. El escenario ideal incluye el conocimiento y la información utilizados de manera cohesiva para mejorar la eficiencia organizacional y garantizar la continuidad del negocio.
Knowledge management (KM) has gained much attention in recent years since the onset of the pandemic. During that time, businesses scrambled under intense pressure to find resources with legacy technology experience and the knowledge to repair failing systems and provide insight into dated processes. Unemployment reached an all-time high of 14.70 percent in April of 2020.
A CNN Business article relayed a message of desperation when faced with the reality of inefficiencies and a lack of knowledge workers to drive dated workflows and legacy content management systems, many of which were decades old and not designed to handle enormous volumes of information growth and user requests. Wanted urgently: People who know a half-century-old computer language so states can process unemployment claims, the headline read. And let’s be real, “Who among you can code in Cobol?” is a question that falls flat with today’s college grads and Millennials.
Very few colleges in today’s cloud-trending era still include Cobol as part of their curriculum.
Gran parte del conocimiento necesario solo lo conocía una fuerza laboral de tecnología envejecida, muchos de los cuales se habían jubilado hacía mucho tiempo, y muchos probablemente simplemente no estaban interesados en salir de la jubilación para salvar al planeta de otro ataque de pánico. La antorcha había sido pasada.
The job market has markedly improved since 2020, but there are still millions of opportunities left unfilled which puts organizations in a vulnerable position, especially those who have not harnessed the knowledge of those workers who left. In the 2021 Bureau of US Labor Statistics report, the overall employee turnover rate across industries was 57.3%, leaving employers losing valuable talent while also hiring at unprecedented rates just to try and keep up. In marzo 2022, employers posted a record 11.5 million job openings, which is two jobs for each person currently unemployed in the US.
In addition to the cost of hiring and onboarding new talent, employees who leave take with them a very powerful resource – knowledge. It is often difficult to quantify the value of experience and ancillary knowledge that workers provide to inform critical business processes — until they are no longer accessible. Organizations are well aware they must find ways to proactively gather, organize, store, and retain that information in a way that makes it easy to utilize and understand, both now and in the future — yet many still remain vulnerable.
As with any initiative, there are barriers. User adoption is critical for programs to be effective and productive. The American Productivity & Quality Center (APQC) listed the top three barriers to KM within organizations as:
Durante muchos años, las organizaciones han buscado soluciones que conectaran a la perfección sus empresas. Pero al igual que muchas grandes intenciones, los planes y las prioridades cambiaron y las necesidades impulsadas por los departamentos a menudo contribuyeron a crear silos de datos que no son fácilmente accesibles o útiles para la organization en su conjunto. Los equipos desconectados con tecnología obsoleta no pueden conectarse entre sí de manera efectiva o segura para crear un ciclo de vida de información completo e ininterrumpido. Como resultado, muchas empresas tienen una multitud de repositorios y sistemas comerciales en uso, cada uno con su propio conjunto de procesos y sin una base de conocimientos compartida.
Una forma de mejorar la retención de conocimientos de su organization es invertir estratégicamente en tecnología. Las ofertas basadas en la nube de hoy brindan capacidades para buscar en múltiples plataformas y la flexibilidad para integrarse con tecnología más nueva. Los avances modernos, como las tecnologías predictivas impulsadas por IA, permiten a las empresas utilizar sus datos de manera significativa y optimizar sus experiencias de usuario al conectar a las personas con la información exacta que necesitan en cualquier momento y en cualquier lugar.
Global events may affect the ups and downs of the job market, but the reality is that companies will always have turnover. In 2021, 68.9 million workers either quit or lost their jobs during the Great Resignation. While it’s great news that the job market is on the rise now, it cannot be overlooked that the turnover happened, nonetheless. Digital transformation will never go away. And as labor markets and generations shift, the conversations in boardrooms center around the future. Organizations are increasingly seeking ways to take a proactive approach with the tools needed to streamline processes, digitize workflows, and plug the drain of knowledge with a successful model to sustain their business moving forward into the fast-changing world of digital technology.
Make sure your organization’s experience and expertise are captured and always available. Learn more with our free download of Gestión del conocimiento: darse cuenta del potencial de la sabiduría unificada.
In the 2021 Bureau of US Labor Statistics report, the overall employee turnover rate across industries was 57.3%, leaving employers losing valuable talent while also hiring at unprecedented rates. While the empty roles can eventually be filled, how does your organizations effectively harness the experience and ancillary knowledge that workers take with them?
Con NetDocuments, su empresa puede maximizar los esfuerzos de gestión del conocimiento mediante la creación de una única fuente confiable de información. Con nuestra solución de búsqueda empresarial NetKnowledge, puede mantenerse en el flujo de su trabajo y utilize una búsqueda similar a Internet para encontrar y utilizar información de múltiples repositorios de datos. Los empleados de todos los niveles de experiencia pueden aprovechar la riqueza de conocimientos que ya existe dentro de su empresa.
When answers stop playing hard to get – That’s Work Inspired.
