Close-up image of a hand typing on a laptop with folder icons hovering above.

What Legal Email Management Is and Why Attorneys Need It

The NetDocuments Team
febrero 21, 2020

With the average office worker receiving about 126 emails per day and employees requiring upwards of 20 minutes to regain momentum after an interruption, emails can increasingly hinder — and not always help —productivity.  

When focusing on the legal profession, productivity challenges around email are often amplified as attorneys typically receive significantly more email communications than the average worker. Additionally, attorneys are required to file each email communication and associated attachments into project or matter files — adding to time spent away from critical tasks.

Luckily, legal email management systems (EMS) are here to help and can dramatically reduce the time attorneys spend in their inboxes.

In this article, we’ll be exploring what email management is, why forward-thinking legal firms are adopting email management systems, and critical questions to ask when searching for an EMS.

What is email management for law firms and in-house legal teams?

Un EMS implica el control sistemático de todas las comunicaciones por correo electrónico dentro de una organización para mitigar el riesgo de incumplimiento o violación de datos. El uso de un EMS ayudará a los abogados a cumplir con las políticas de datos mientras maximiza el tiempo en la oficina y garantiza que no pierdan el rastro de los mensajes importantes.

Legal teams of all types can and should look into overhauling their traditional email setups in favor of a system that can provide productivity enhancements for attorneys.

Empresas pequeñas y medianas

Small firms benefit from the ability to build complete digital matter files without adding to daily workflows. Email management systems also improve the speed and efficiency of onboarding new attorneys, free up space on email servers as the firm grows, and save precious time as attorneys tend to client needs.

Grandes empresas

An EMS provides large firms with a variety of benefits. In addition to the time savings and efficiency enhancements, an EMS makes it easy for attorneys and their staff to follow compliance policies and keep everything organized in a central location no matter where they are in the world — a huge boon when it comes to keeping track of both large-scale and minute details across multiple offices.

Equipos legales corporativos

Corporate attorneys are constantly challenged to become more of true legal generalists — which means they’re working on a variety of unrelated projects with internal and external stakeholders alike. This all can lead to incredible influxes of email.

Un EMS proporciona a los abogados internos una manera sencilla de mantener todo organizado, archivado y en marcha a medida que continúan discutiendo sus cargas de trabajo.

Challenges of legal email management

Attorneys face unique challenges and requirements when it comes to managing email. Let’s take a look at four of the major problems that often arise:

  1. Compliance. In addition to attorneys having to answer and follow up on emails, legal professionals have ethical obligations to file, save, and store digital communications within project- or matter-based files.
  2. Collaboration. For team members to collaborate effectively, everyone needs to be on the same page. Filing emails in the appropriate folders and workspaces is necessary for everyone on the team to have access to the information they need.
  3. Consistency. You may be saving everything precisely as it’s supposed to be saved… but is the rest of your team? Achieving a consistent standard of organization is absolutely vital for everyone to find what they need, when they need it.
  4. Convenience. All the extra steps of filing emails require more time spent away from critical tasks and production. To be successful, and email management system must make it easier for attorneys to keep their inboxes streamlined and productive.

The best email management benefits for legal professionals

EMS created for legal professionals are built to help file and organize communications faster so attorneys can focus on serving their clients. With that in mind, law firm email management systems provide two main benefits: enhanced organization and maximized productivity. But that’s certainly not all they offer.

Organización mejorada

Para los abogados, la organización de los documentos es fundamental, ya que la información confidencial se comparte docenas de veces al día. Potencialmente perder la pista de un correo electrónico que contiene material altamente confidencial, o incluso urgente, podría poner en riesgo la empresa.

An EMS created with legal professionals in mind enables even the busiest employees to fully comply with standardized record-keeping policies and ethical obligations.

Imagine being able to quickly file each communication and attached document directly into a client or project’s secure matter file without ever leaving the email system — that’s entirely possible when utilizing a robust EMS that integrates directly with a document management system (DMS).

As emails are filed directly into the matter or project file, lawyers and their firms or companies will enjoy a number of benefits, including:

  • Reducción del riesgo de errores en el manejo de la información.
  • Disminución de casos de información perdida o mal etiquetada
  • Archivos completos de asuntos o proyectos de acuerdo con las pautas éticas
  • Colaboración más profunda entre equipos, ya que el trabajo se encuentra y se comparte fácilmente

Productividad maximizada

Of course, improved organization alone will certainly provide a boost to any organization’s productivity, but an EMS built for legal professionals can provide so much more. Through features such as anywhere access and artificial intelligence, legal teams will have the tools they need to dramatically increase their output.

Anywhere Access

Cloud-based EMS, such as ndMail by NetDocuments, enable attorneys to file emails anywhere on any device. This means that whether they are in the car, the courtroom, or working from home, attorneys will be able to fully complete their work, leaving nothing undone.

Inteligencia artificial

Con la ayuda de la inteligencia artificial (IA), los usuarios a menudo pueden archivar correos electrónicos en uno, o incluso en cero, clics cuando usan un EMS directamente dentro de su sistema de correo electrónico. Esto significa que los abogados pueden concentrarse en sus tareas y evitar cambiar entre múltiples sistemas, interrumpiendo su concentración.

How to choose the best email management solution for law firms and legal teams

While the features of an EMS depend on the specific system, there are several key features recommended to have with any vendor:


A robust EMS, like ndMail, will provide necessary integrations with a firm’s document management system (DMS) in order to mirror the organization structure in the DMS to the email system. This ensures that emails and attachments can be easily filed in the correct locations — which then increases adherence to compliance and information governance policies across the firm.

Acceso móvil

Cloud-hosted EMS solutions offer anywhere-access, making it possible for employees to search, access, and file emails, whether they’re in the office, meeting with external stakeholders, or finishing up important tasks at home.

Potentes integraciones

Un EMS debe integrarse a la perfección con las aplicaciones y herramientas que su equipo está utilizando en su conjunto, para mejorar la eficacia colaboración y suavizar cualquier torcedura en los flujos de trabajo.

Teniendo esto en cuenta, los EMS que se integran directamente con las herramientas favoritas de los abogados, como Outlook de Microsoft y DMS, permiten que los EMS funcionen como tejido conectivo para las plataformas críticas y el trabajo de los abogados.

Ace Email Management with ndMail

Email is central to your everyday work. That’s why ndMail is a core technology of the ORGANIZE solution, helping you ace email management and turn your inbox into a hub of productivity.

At the heart of ORGANIZE is NetDocuments, the leading cloud-based document management platform for legal professionals.Together, NetDocuments and ndMail provide an array of tools to help you get more done, faster.

Ready to dive deeper into email management? Click here to learn about how ndMail can help make your team’s inboxes more organized, collaborative, and efficient.

Check out some employee quotes below!

"Great company, great products, great leadership, great people, great culture!"
"I love my team and peers. We are family, and we respect each other."
"NetDocuments encourages a good work/family balance."
"I feel respected and valued by leadership and my team."
"We work together and support/encourage each other to do our best work every day."
"From start to finish, my leaders are willing to guide me and let me try new things. This keeps work fresh, exciting, and fun so I don't burn out or get bored."
"I have clear direction in my work tasks and priorities. I also feel encouraged to put my family first and maintain a healthy work life balance."
"I work with highly motivated individuals who are smart and allow me to learn from them!"
"NetDocuments is committed to exceeding customer expectations by building leading products hosted in rock-solid environments."
"I'm empowered to try new things and think through processes and campaigns strategically. I can lean on my boss for support, but I'm not micromanaged, which is appreciated."